Terms and Conditions
Eastmallbuy Intellectual Property Policy
Eastmallbuy respects intellectual property rights and is
committed to protecting the rights of brand owners. lf you believe that any
product on Eastmallbuy infringes your intellectual property rights, you can
file a complaint with us through the following process
1. Collect Evidence
Before submitting a complaint, please make sure to
collect the following evidence:
.Links to the products that infringe your intellectual
property rights
.Proof of your intellectual property, such as trademark
registration certificates or copyright certificate!
.Your name, address, and contact information
2. Submit a Complaint
You can submit a complaint through the following means:
.Send an email to service@eastmallbuy.com
3. Complaint Handling
Upon receiving your complaint, we will immediately
initiate an investigation. lf we determine that the product indeed infringes
you intellectual property rights, we will take the following actions:
.Remove the product from our website
.Notify the product seller and request them to cease
selling the product
Forward your complaint to relevant law enforcement
authorities
4. Timeline for Handling
We will make every effort to initiate the investigation
within 24 hours of receiving your complaint. We will notify you of the
investigation results within 48 hours.
5. Contact information
lf you have any questions regarding our intellectual
property policy, please contact us through the following means. Send an
email service@Eastmallbuy.com
Frequently Asked Questions.
What should l do if i have questions about Eastmallbuy's
intellectual property policy?
You can contact us through the following mean!.
Send an email to service@Eastmallbuy.com.
What should l do if l believes a product on Eastmallbuy
infringes my intellectual property rights?
You can submit a complaint through the following
mean:Send an email to sercive@Eastmallbuy.com.
How will Eastmallbuy handle my complaint?
Upon receiving your complaint, we will immediately
initiate an investigation. lf we determine that the product indeed infringes
your intellectual property rights, we will take the following actions: Remove
the product from our website. Notify the product seller and request them to
cease selling the products. Forward your complaint to relevant law enforcement
authorities.
How long does it take for Eastmallbuy to process a
complaint?
We will make every effort to initiate the investigation
within 3 business days of receiving your complaint. We will notify you of the
investigation results within 7 business days
Disclaimer for purchasing agents
Eastmallbuy is committed to eliminating all your worries about
international online shopping. In order to ensure that the goods you purchased
can be received smoothly, we will have corresponding processing standards for
the goods that have already arrived. Due to the possibility of illegal
commercial activities on websites such as Taobao, please shop with caution; The
following special circumstances are considered as your agreement and subsequent
actions. If you have any doubts, please contact customer service to verify when
submitting the order.
1. Sensitive goods:
Contains sensitive items such as essential oils, care fluids,
lubricants, batteries, adhesives, etc. In order to ensure your normal delivery,
we will take them out for you.
2.Prohibited products/services:
a.alcohol, tobacco stores, smoking mixtures, e-cigarettes (and liquids)
b.Cyberlockers, torrents, file sharing bases, UseNet providers
c.Malware / spyware providers
d.Spice (K2), synthetic drug
e.Modification chips, black boxes (devices used to alter or disable artificial restrictions of computers or entertainment devices)
f. Sale of video / audio / visual / software and other materials subjected to copyright without proper agreements with the copyright holders or resellers license
3.Customs policies:
Brands, large quantities of liquids/powders, charged goods, food/drugs, etc. may be subject to certain shipping risks due to customs policies. If the consequences arise from the above risks, this website is not responsible for customs clearance or assumes relevant legal responsibilities.
4.Unable to conduct professional inspection:
If you purchase electrical appliances, brand products, tickets, cards, models, etc., we will not be able to conduct professional (quality, authenticity, integrity, etc.) checks on the products you ordered; During the acceptance inspection, the quality inspector can only check whether the appearance of the product is intact and whether the accessories are complete, but cannot start the machine to check if there are any quality problems with the product.
5.Easily damaged items:
Contains ceramic/glass products, irregularly shaped products (such as wipers, car baffles, etc.), etc. The products may be worn and broken due to multiple twists and turns during transportation. Please purchase with caution. We guarantee the integrity of the goods before shipment, but if the goods are damaged during the shipping process and are judged as fragile by logistics, any losses incurred will be borne by you.
6.Customized products:
If the order you submitted is a customized product, we suggest that you negotiate with the merchant. Order the product according to your ideas and creativity. After successful negotiation with the merchant, you need to provide the Wangwang, contact information, or password for contacting the merchant. We are unable to conduct professional inspections on this type of product for you, and any resulting losses will be borne by you.
7.Deposit Order:
Due to the regulations of Taobao sellers, the deposit cannot be cancelled after being placed. At the same time, you need to follow up with the information released by the seller to make up for the remaining payment before shipping. The deposit will not be refunded if the balance is not paid within the specified period.
8.Low seller reputation:
We suggest that you choose a store with a reputation of three or more hearts and pay a Taobao deposit to purchase goods. Stores with low business reputation and without paying insurance premiums may face disputes such as seller non delivery, false delivery, after-sales service, and rights protection. Any resulting losses must be borne by you.
9."CD" and "handmade" products:
Due to the high collectible value of both "CD" and "handmade" products, in order not to affect the user's collection, the inspection standard for such products is not to open the plastic bag for inspection. Only the appearance can be inspected for damage, and the details of the interior cannot be verified in detail. The risks arising from this need to be borne by you.
If the order you submitted contains the above risks, we will
consider it as if you have read and accepted the above terms. Please read
carefully, Eastmallbuy reserves all interpretation rights!
User Privacy
Protection Policy
Eastmallbuy User Privacy
Policy
At Eastmallbuy, the safety and
privacy of your personal information is of utmost importance to us, and we
highly value your trust. Under no circumstances will we sell or disclose your
personal information to third parties. We will protect the security and privacy
of any personal information you provide to us and will only use it as described
in this policy. If you have any questions, suggestions, or concerns about our
privacy policy, you can contact us at any time through Eastmallbuy's online
customer service system or official service account.
This policy does not apply to
services provided by other third parties or to services where we have
separately established a privacy policy.
Before using Eastmallbuy's
services, please carefully read and thoroughly understand this policy. By
confirming that you fully understand and agree to it, you agree to the terms
and conditions outlined in this privacy policy, acknowledging the functions provided
by the application and the necessary personal information required for their
operation.
1. What personal information
do we collect?
You can choose to use or visit
our website without disclosing any personal or transactional information about
yourself. However, to experience our full range of services, you need to
register an account. If you provide us with your information, it means that you
agree to the transmission and storage of that information on our servers.
Eastmallbuy collects personal
information you provide when using our website, including your name, email
address, contact information, Eastmallbuy platform account username and
password, and other information required when creating your account. In addition
to the personal information, we may collect and process during registration, we
also collect, store, and process the following information about our users'
activities on the Eastmallbuy website:
1. Purchase information
2. Service account information
3. Payment information
(payment time, payment amount, payment channel, etc.)
2. How do we use your personal
information?
We will not sell or disclose
any user's personal information. We strive to protect your information and
privacy, and we will use your information to provide you with better services,
including:
- Communicating with you via
email and providing you with a range of our services, including consulting
services, order information services, parcel information services, and product
after-sales services.
- Communicating with you
through emails or in-site messages to deliver platform activities, including
providing you with coupons, discount shipping, special promotions, and
opportunities to use third-party service projects.
- When you search or browse
our partner links on Eastmallbuy, we synchronize your Eastmallbuy user ID,
related actions, and information (search content, link click behavior, browsing
history, view history, etc.) to the corresponding source of the link you
operate to provide you and our partners with high-quality and efficient
services.
You also have the right to
opt-out of these communications at any time by logging into your Eastmallbuy
account and adjusting your settings in the customization feature.
There are certain scenarios
where, according to laws and regulations and national standards, our partners'
usage or our transfer or disclosure of your personal information does not
require your explicit consent:
1. When required by laws,
regulations, mandatory requirements of administrative and judicial authorities,
or other legal obligations.
2. When necessary to safeguard
public interests, property safety, you or other Eastmallbuy users, Eastmallbuy,
or Eastmallbuy's affiliates or partners from harm, within the scope permitted
by laws and regulations.
3. When necessary to realize
the core functions of our products or services or to provide services you
require.
4. When processing personal
information you have voluntarily disclosed or other personal information that
has been lawfully disclosed (such as through legitimate news reports,
government disclosures, etc.).
5. When needed to handle
disputes or controversies between you and others upon your request.
6. Consistent with relevant
agreements signed with you (including online electronic agreements and
corresponding platform rules) or other legal documents.
7. When used for public
interest or public health emergency reasons that comply with laws and
regulations.
Please note that unless we
have obtained your consent, we will not share your personal information with
any advertisers. We will not knowingly solicit personal information from
children or other individuals without the capacity for independent action without
the consent and presence of their guardians.
Sharing or transferring
de-identified personal information does not constitute personal information
sharing, transferring, or public disclosure, and no further notice or consent
is required for the storage and processing of such data.
We will only delegate the
processing of your information for the lawful, legitimate, necessary, specific,
and express purposes as stated in this policy statement, and authorized
partners will only have access to the information they need to perform their
duties.Eastmallbuy will not provide private information such as your email
address, Eastmallbuy website account member name and password, contact
information, etc. to our partners.
3. How long will we keep your
information?
Once you have successfully
registered for an Eastmallbuy account, we will keep your personal information
permanently, if you want to cancel your account or delete your personal
information, please contact online customer service.
4. How we protect your
personal information
We will take all reasonably
practicable measures to protect your personal information. We will take all
reasonably practicable steps to ensure that no irrelevant personal information
is collected.
5. Policy Updates
In order to bring you a better
product and service experience, we continually strive to improve our products,
services and technology. When new services and business processes are changed,
we may update our privacy policy to inform you of specific changes, so please
keep an eye on this page and refer to the page for the latest policy. The
latest policy will be binding on you once it is published.