If your eastmallbuy account is locked, there are generally two reasons:
1) You have a transaction under review and authentication, and we need you to provide further information to cooperate with the review. Once the review is approved, we will promptly unlock your account;
2) You have recently raised a dispute/chargeback regarding your PayPal or credit card transaction. Once a chargeback is initiated, our system will automatically lock your eastmallbuy account. Once you cancel the chargeback and notify us, we will promptly unlock your account.
2. What are the impacts of Eastmallbuy account locking?
If your eastmallbuy account is locked, all related requirements related to your account will be put on hold, including:
1) Order procurement;
2) Package delivery;
3) Refund request
Therefore, if you have any questions or are not satisfied with your transaction or order (package) or eastmallbuy service, please contact our customer service for further confirmation and handling. We will definitely respond to you within 24 hours and ultimately give you a satisfactory answer.
If you choose to initiate a dispute or refuse payment directly to a third party (such as PayPal or credit card) without contacting us, the third party will need to freeze the funds and conduct an investigation. Your eastmallbuy account will be locked as a result, which will cause delays in your order procurement, package delivery, or refund requirements. The account will not be unlocked in a timely manner until you contact us and confirm the cancellation of the chargeback.