To retrieve your account password, you can submit an online application for self-service password retrieval:
1. On the user login page, click on 'Forgot Password'
2. Enter the "username" and "email address" when registering, and click the "reset" button
3. After submitting the application successfully, your email will receive an email with the theme "eastmallbuy password retrieval email". Click on the reset password link in the email to enter the reset password page and fill in the new password as required. After the operation is completed, you can use the new password to log in to eastmallbuy.